Your patient’s appointment doesn’t start when they get into your chair—it begins the moment they walk in the door. Their relationship doesn’t end when they leave the office, either. How you communicate with them both in and out of the office helps maintain and improve patient relationships.
Heartland Dental Welcomes Sarah Jackson as Chief Human Resources Officer
EFFINGHAM, Ill., April 11, 2022 – Heartland Dental, the nation’s leading dental support organization (DSO), today announced the appointment of Sarah Jackson as Chief Human Resources Officer, effective immediately. Jackson joins the Company’s senior leadership team under the direction of Pat Bauer, President and CEO.
“We are pleased to welcome Sarah to Heartland Dental,” said Bauer. “She brings with her a wealth of experience across strategic HR, leading complex organizational operations, business planning and change management initiatives. Her valuable insights and proven people leadership will help us continue to provide a constructive environment for our supported doctors and team members, enabling our ongoing growth and success.”
Jackson most recently served as the Chief Human Resources Officer for Isle of Capri Casinos, Inc, a public gaming company, where she led a large network of HR professionals responsible for providing motivation, direction, and guidance to corporate and field senior executives.
“This is an exciting time to join Heartland Dental as the company continues to realize rapid growth and expansion. It’s a privilege to join this team of talented individuals who are partnering with our supported doctors to change the way that people access high-quality dental care. I’m thrilled to begin this new chapter with Heartland Dental,” said Jackson.
Prior to Isle of Capri Casinos, Jackson was the president and lead partner at Strategic Collaborative Journeys, LLC, where she worked with large ownership groups while counseling senior teams on various topics in the hospitality industry. She was also the SVP of Human Resources for Ruth’s Hospitality Group, Inc. and a member of their executive team.
About Heartland Dental
Heartland Dental is the nation’s largest dental support organization providing non-clinical, administrative support services. What started from the entrepreneurial spirit of Rick Workman, DMD, with his single dental practice, has evolved into affiliating with over 2,300 doctors in over 1,600 locations across 38 states. The company is majority owned by KKR, a leading global investment firm. For additional information, please visit heartland.com. Follow us on LinkedIn, Facebook, Twitter and Instagram.
Chelsea Michael, Director of Communications
Learn why the hygienist-dentist partnership is critical to oral health and office success, and how you can strengthen your partnerships.
From outside the dental industry, many may not understand the partnership between dentists and hygienists. To most, dental hygienists are the people who clean our teeth, and nothing more. However, in reality, a high-functioning dental office knows that a hygienist’s role is much more than that. Hygienists are providers, and when utilized to the fullest capacity, they are periodontal therapists—they use their education and skills to support the whole patient, and the patient’s whole health.
Press Release – August 10th, 2021
Heartland Dental Selects Dentira’s Procurement Platform for its Vertically Integrated Clinical Supply Chain Capabilities
San Francisco, CA— Dentira, Inc, today announced that Heartland Dental, the largest Dental Support Organization in the United States, has chosen Dentira to optimize the ordering experience for Heartland supported offices. Dentira was selected based on its ability to address several key operational and data integration requirements to aid Heartland Dental in its mission to support dentists and their teams as they deliver the highest quality dental care and experiences to the communities they serve.
Heartland Dental provides non-clinical, administrative support services to over 2,300 supported dentists across 38 states. Heartland Dental sought a clinical supply chain solution that could effectively and efficiently aggregate multiple dental suppliers in a unified, easy-to-use platform. Dentira’s vertically integrated clinical supply chain platform aggregates catalogs of all suppliers into one master catalog and is the platform offering real-time integration with suppliers, helping dental offices access accurate pricing and vendor inventory status information.
“Dentira’s clinical supply chain platform has provided Heartland Dental with a highly sophisticated yet easy-to-use, scalable solution to give our Operations and Sourcing teams a unified view of spend as well as insights into areas of operational efficiencies—allowing our supported dentists to reduce many of the costs of practicing,” said Brandon Belford, Vice President of Strategic Sourcing for Heartland Dental. “With Heartland Dental’s expansive supplier network, it was imperative to find a solution which met our ever-growing clinical supply chain requirements, and Dentira quickly delivered a comprehensive solution in a matter of weeks across all Heartland offices. The platform is easily customizable, allowing us to pick and choose specific modules we need and we are very pleased with the results.”
“We are proud and honored to work with Heartland Dental, the premier DSO in the United States, helping them enhance its clinical supply chain capabilities. Dentira was conceived with the sole objective of bringing real-time, cloud-based, clinical supply chain technology to dental practices. As a result of focusing on the needs of dental practices—which enables dentists to focus on their patients—Dentira has rapidly grown to offer services to over 8,000 practices since its launch just two years ago,” said Vik Gupta, Founder and CEO of Dentira. “Because of technology differentiation, we are getting a lot of traction with independent dentists and DSOs of all different sizes. Our Artificial intelligence and machine learning driven platform has allowed us to build a strong pipeline of prospective customers.”
About Heartland Dental
Heartland Dental is the nation’s largest dental support organization providing non-clinical, administrative support services. What started from the entrepreneurial spirit of Rick Workman, DMD, with his single dental practice, has evolved into supporting over 2,300 dentists in more than 1,400 dental offices across 38 states. The company is majority owned by KKR, a leading global investment firm. For additional information, please visit heartland.com.
Dentira Inc is the fastest growing vertically integrated procurement platform for the Dental Industry in the United States. Based in San Francisco, Dentira supports over 8000 dental clinics in the United States and multiple DSO’s. Dentira’s best-in-class procurement platform makes it easy to save time and money. For additional information please email firstname.lastname@example.org or call 415-715-1670.
The Nation’s largest dental support organization is rapidly growing to include a broader scope of oral care practices and specialties
Effingham, IL – August 3, 2021 – Heartland Dental, the nation’s largest dental support organization, today announced it has added more than 348 practices to its network since the beginning of the year, further solidifying its position as the DSO industry leader. The company is now affiliated with more than 2,300 doctors in 1,400 locations across 38 states.
Heartland Dental provides non-clinical administrative support so dentists and their teams can focus on delivering high-quality clinical care and excellent patient experiences. Heartland’s support includes assistance with human resources, marketing, IT, supplies, insurance credentialing, accounting, and more. The company is also widely known for providing supported doctors and hygienists with an abundance of continuing education programs and leadership development opportunities. With expanded affiliations and the establishment of new supported offices, the company will now support the broadest range of dental care practices in its 24-year history and is on pace to deliver 40 percent growth of affiliated practices for calendar year 2021.
“Our affiliation program is off to a very strong start, especially in the group space. We’ve closed three group affiliations thus far this year, with a strong pipeline that we expect to help generate new relationships and yield strong growth in the second half of the year,” Pat Bauer, President and CEO shared.
Group affiliations closed in the first half of 2021 include a large practice based in Naperville, Illinois, which encompasses 14 supported doctors in 3 offices, and a multi-office practice in Dallas, Texas. The Dallas market practice is especially significant as it diversifies our portfolio of supported practices beyond family dentistry to include affiliations with groups that offer orthodontics, oral surgery, endodontics, periodontics, prosthodontics and other oral care specialties.
Both the Dallas and Naperville affiliation opportunities came through introductions by intermediaries that are more prominent than ever in the Heartland Dental paradigm. The former was brought by Tusk Partners, a leading dental industry merger and acquisition advisory firm, the latter by the practice’s accounting firm. The increased work with intermediaries complements the company’s success in securing new affiliations opportunities while further expanding its de novo opportunities as well.
In May of this year, Heartland Dental also announced the close of a strategic transaction with American Dental Partners, which supports 22 dental group practices. American Dental Partners has brought an expansive platform of high-quality supported practices to Heartland Dental’s network.
Heartland Dental has collaborated in opening over 30 de novo practices to date and expects to open a record number of ~67 de novo practices in 2021, compared to an average of 50 opened each year from 2018 through 2020. With supporting de novo practices, Heartland Dental has focused efforts on supporting the expansion of the availability of quality care in high growth markets where the number of dental care practices has not been sufficient to serve the influx of new residences.
“With our supported de novo practices, we help bring to the many growing parts of the country some of the very best dental practices,” said Mark Greenstein, Executive Vice President and Chief Growth Officer for Heartland Dental. “As more people move to these areas, they’re looking for great oral health care, and our goal is to help bring them a facility that the community and our supported doctors and team members can be proud of.”
“Heartland Dental’s doctor-led culture and business model provides supported doctors with the opportunities to focus on dentistry as we support with the day to day non-clinical administrative workflow with our innovative yet proven systems and processes so they can deliver exceptional oral care to their patients, and maximize their own clinical and economic growth now, and into the future. Heartland Dental’s support model and service offerings are a differentiator and continue to drive our growth,” Pat Bauer concluded.
About Heartland Dental
Heartland Dental is the nation’s largest dental support organization providing non-clinical, administrative support services. What started from the entrepreneurial spirit of Rick Workman, DMD, with his single dental practice, has evolved into affiliating with over 2,300 doctors in approximately 1,400 locations across 38 states. The company is majority owned by KKR, a leading global investment firm. For additional information, please visit heartland.com. Follow us on LinkedIn, Facebook, Twitter and Instagram.
Jessica Thompson, Edelman